Availing the gas supply is a simple process. The process includes
Once you have completed the registration formalities by filling in the form and agreement document and pay the fixed amount to the Gas Company, the connection will be provided to you. Pipeline alongwith meter, valves and regulator will be installed in your house. Once this process is over, you will have uninterrupted supply of safe fuel gas available for your requirements.
No Cash payment is accepted by Bengal Gas Company Limited (BGCL). Beware of fraudulent Practices – Report immediately if any person ask for cash payment .
Bills are generated on the actual usage of the gas.
The meter reader (Bengal Gas authorized agency’s person) carrying a valid ID card would come to your home once in 2 months or In absence of the actual meter reading, average/assessed bills will be generated
.Once you receive the bill / intimation through SMS, you can make the payment through following channels:
At present there is Nil Charges for Non Usage
The conventional appliance can be adapted to the PNG network by changing the “Nozzles” only.These are provided by Bengal Gas at no extra cost for first time conversion from LPG to PNG.
The resident will have to surrender / put the cylinders in Safe Custody within two months of obtaining PNG connection as per Mandatory requirement notification of Ministry of Petroleum and Natural Gas (MoPNG)
In case of breakdown, the same has to be communicated to the Emergency Team who will address the issue promptly. This team is functional 24 x 7. There’s regular patrolling done to avoid any kind of accidents due to leakages.
Yes, the supply is absolutely regular. The pipeline distribution network is based on an on-line supply system that consists of safety valves and regulators that regulate the pressure.
Precautions for daily operations:
Domestic PNG customers
The payment in Customer Account get reflected after the payment confirmation from your Bank and subsequent updation in respective PNG Customer Account. This may take few days’ time.
Please make online payment through ewallet / pay Bill Section of your Bank Account. Such payment are automatically updated in customer Account within 48 hrs.
You may check / download bill after logging in at website www.bgcl.co.in or Bengal Gas Mobile App
In case latest Bill is not generated, Complaint will be registered for taking meter reading and subsequently Bill will be sent through email.
You may pay the current invoice. The Credit for shall be adjusted in next bill.
Please confirm that the Registration Fee and Security Deposit as per the scheme of Registration is deposited.
Bengal Gas shall take necessary action to provide connection expeditiously after receipt of Registration Fee and Security Deposit as per the scheme of Registration.